Terms and conditions concerning the exercise of the right of withdrawal

Right of withdrawal

Pursuant to and for the purposes of articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005 and subsequent amendments), the consumer has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days.

The decision to exercise the right of withdrawal must be communicated by the Consumer within 14 (fourteen) days of receipt of the Product. In the case of separate delivery of multiple goods, ordered by the Consumer with a single order, the term of 14 (fourteen) days for exercising the right of withdrawal starts from the day the last Product is delivered.

Within the aforementioned period of 14 days, the Consumer must notify the seller Alessandro Marchi, with registered office in Aurisina (TS) in Via della Stazione, 8, C.F. MRCLSN74P17E098V and VAT number IT00975750324 (“Seller”) the will to withdraw from the contract in one of the following ways:

a) by sending by e-mail to hello@sandyshapes.it the appropriate form correctly completed, in compliance with Annex I part B of the Consumer Code [click here to download the form for exercising the right of withdrawal]


b) by sending the Seller by e-mail to the address hello@sandyshapes.it of any other explicit declaration that expresses its intention to withdraw from the contract.

To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

The Seller will immediately confirm to the Consumer – via e-mail to the e-mail address provided by the latter when registering or purchasing the Products – the receipt of the declaration of withdrawal exercised by providing the instructions to proceed with the return of the Product / s.

Effects of withdrawal.

In the event of withdrawal, the consumer will be reimbursed for all payments made for the purchase including delivery costs within 14 (fourteen) days from the date on which the Seller became aware of the consumer’s exercise of the right of withdrawal.

The aforementioned refund will be made using the same payment method used by the Consumer when purchasing the Product, unless the latter has expressly requested a different method by sending an e-mail to hello@sandyshapes.it.

The only costs payable by the Consumer Customer for exercising the right of withdrawal are the direct costs of returning the goods, as provided for in Article 57, paragraph 1, of the Consumer Code.

The reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, whichever is the earlier. The consumer is requested to return the goods to Sandy Shapes – Marchi Alessandro, Via Faidutti, 8, 33048 Chiopris Viscone (UD) Italy

This shipment must take place without undue delay and in any case within 14 days from the day on which the consumer communicated to the Seller his withdrawal from the contract. The deadline is met if the consumer sends back the goods before the expiry of the 14-day period.

The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The Products must in any case be kept, handled and inspected with normal diligence and returned intact (without any signs of wear, abrasion, nicks, scratches, deformation, etc.), complete in all its parts, accompanied by all accessories and illustrative sheets. , with the labels and tags still attached to the Products, as well as suitable for their intended use.

Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories of the Product

In case of exercising the right of withdrawal, the Consumer, at his choice, will have the right to request from the Seller, in place of the reimbursement of the price paid for the Product subject to withdrawal and the costs originally incurred for delivery, a coupon of equal value to be spent for purchases on the Site. This right is granted to the Consumer with a view to offering him an advantage and does not in any way constitute a limitation of the right of withdrawal. In any case, in fact, the voucher will be issued only following an explicit choice by the Consumer in this sense, while in all other cases – including the case in which the Consumer does not make any choice – the Seller will proceed with the refund within the terms of law in accordance with the foregoing.

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